A valid and updated card-on-file is required to hold all appointments. To reserve your session, we require a 50% deposit. This amount is deducted from your total cost of service once your session is complete. Full payment is due at the end of service. Please complete and submit our required medical intake form after you've scheduled an appointment. It will be sent to you via your email.
Payment
Payments can be made in the form of all valid cards. Cash is only accepted as a form of gratuity for your massage therapist.
Tipping
Tipping your service provider is not required but greatly appreciated. Tipping can be done at any time with a valid card or cash directly to your service provider.
Standard industry gratuity is suggested to be 20% of the service cost.
Cancellations
24-hours notice is required for all appointment cancellations and rescheduling. If you cancel (or reschedule) your appointment with less than 24-hours notice, you will be subject to a penalty of 50% of the total cost of the service without exception.
Multiple last-minute cancellations and/or no-shows may result in a permanent ban from our services as a client.
If you must cancel or reschedule your appointment, call or text us at (385) 245-5287.
Clients who are more than 15 minutes late in meeting their provider will be considered a no-show and will be charged the full amount for their session.
Provider Safety
If our providers feel unsafe or threatened at any time during your service, they reserve the right to end the session and ban you from all future appointments.
In the event a provider leaves for safety reasons, you will not receive a refund and will be charged the full cost for your service.
Tardiness
Please be ready for your provider when they arrive.
Clients who are late will have their session time reduced for that appointment and will not be extended.
Clients who are more than 15 minutes late in meeting their provider will be considered a no-show and will be charged the full amount for their session.
Session Packages
Packages are non-refundable and expire 3 months after the date of purchase.
The client is responsible for scheduling their appointments before the expiration date on the Ivy Leaf Massage & Bodywork website after they have created their free client account at checkout.
Packages are transferable and may be shared with friends or family.
No-show appointments and same-day cancellations (less than 24-hours notice) will result in losing a session of your package.
Non-members who purchase membership packages will be required to pay the difference for the entire package prior to their first appointment. If the entire package difference has not been paid prior to the first appointment, the appointment will be canceled, and a refund will not be issued.
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